It is weird that Ionic all of a sudden will not connect to my wifi after 6+ months of flawless connections. Note that if you reset the router, you need to … On your watch, open the Settings app > Vibration & audio. for these high prices if the product is cheaply done. Join an existing conversation, or start a new thread to ask your question. Once setup the WiFi will get turned on only while the ionic is charging. Hopefully, this will be helpful for other users too. Tap or click Wi-Fi Settings. During setup, you’re prompted to connect Ionic to your Wi-Fi network. It's a great watch indeed! Under Networks, find the option to manually add a network and enter the network name and security type. It is just fit a little bit. Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here. Was a really simple solution. We don't want to create frustration in our customers. Once your watch syncs to your account, we'll take care of the Wi-Fi networks. In regards to a refund or a replacement, you can read more about the this by checking the article: What's Fitbit's return and warranty policy? The App sees the Wifi network as an eligible wifi network but gives up trying to connect after several minutes saying 'this wifi network is unavailable'. Keep in mind you can only transfer files that you own or don’t require a license. I was about to create a support case on your behalf, but I've seen that you already got in touch with Customer Support. But the Bluetooth connection does not work. Your watch won’t connect to 5GHz, WPA enterprise, or public Wi-Fi networks that Join an existing conversation, or start a new thread to ask your question. How do I find my Wi-Fi network password and security setting? NOW: Go back into the windows or IOS app and retry the WiFi set up. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over. Marre- I don't see any suggestions in Santi's post. Temporally remove security passphase on your WiFi on the 2.4GHZ setting. I think I will have to restart my Ionic unfortunately. Are for sale, unused. I'm really glad to read that your Ionic is working properly. Wifi issues can happen from time to time on a Fitbit Versa. 12:01 From the Fitbit app dashboard, tap or click the Account icon > your watch tile. Also, accept as solution! I have tried that too many times and ir does not work. Answered! Once Fitbit Connect finds your tracker, it will sync your data! Please try these steps in order to sort this out. Is your WiFi network 5Ghz? Give it a thumbs up to show your appreciation! Step 3 Make sure that Ionic and your PC are connected to the same Wi-Fi network. From the Fitbit app dashboard, tap the Account icon > your watch tile. Step 2 Install the Fitbit app on your computer if you haven’t. I'm sure that should certainly help you out with this. Why won't my Fitbit watch connect to Wi-Fi? You could also try restarting your watch if you haven't done so already. I went out of town for work, and when I got home to charge my Ionic, the wifi sync no longer was syncing. Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! 14:14 Wi-Fi won’t work on your watch when the battery level is below approximately 25%. Its just like your phone needs to be turned off and on sometimes. Sorry to hear about the inconveniences you've been having with your Fitbit Ionic. After you download stations, connect Bluetooth headphones or another Bluetooth audio device to listen to your music. Go to the Best Answer. - last edited on If Deezer is a partner with Fitbit I would think that they would be demanding Fitbit … It uses GLONASS, a global satellite navigation system for built-in GPS as well as SmartTrack to record user activity on the Fitbit app. I hope the restart will work and that I can remember how to install my music and Pandora. 05:41 From reading a lot of these issues with the fitbit I was thinking I had to get it replaced. Some more hours lost instead of beiing fit. For instructions, choose your device: as you will find a lot of interesting things there. Under Networks, find the option to manually add a network and enter the network name and security type. by Also, thanks for taking the time to troubleshoot this on your own, nice way to go! From the Fitbit app dashboard, tap or click the Account icon > your watch tile. ; In the Bluetooth section, tap Manage devices. I had to replace two Fitbit Surges. Thanks for sharing! It also took forever for me to download a few songs. What I have learned about Fitbit is that you have to follow strictly the manual. MarreFitbit, I am really getting frustrated with Fitbit. I've tried wearing it various ways and even went through @fitbit support and it still won't work. Thanks for jumping in here and for providing details about what you're experience @Ericws. For instructions, choose your device: Thanks for keeping me updated on this @SunsetRunner. Answered! On the Today tab , tap your profile picture > Aria 2 . I recently bought a Fitbit Ionic watch which has connected fine with the IOS Fitbit app on my iphone but I have not been able to get it to connect with my Plusnet fibre wifi netwrok at home. Nothing was resolved and my fitbit ionic is still doing the same thing, will not set up om wifi or synch. At this time the ionic should connect to your local WiFi. 06:19 Your case was escalated to a higher level, please keep an eye on your inbox for next steps. ex. Can you give me any other advice? I tried bu contacting a service person last night. I bought a Fitbit Ionic and could not use my old account to set it up and now all of a sudden my wifi stopped working and the network will not show up for me to start it up again. For a stronger Wi-Fi connection, move your watch closer to your router. It'll work fine for weeks or months, then just suddenly stop working. Go back to the Fitbit app and try again to add a Wi-Fi network. Can you please provide me info instead of making me look back to santi (who was not nice to me previously by the way). How do I connect my Fitbit watch to Wi-Fi? That's sad to read. 13:43 totally sad since I did love my ionic but dashboard is a joke, fitbit connect is so useless... Why have a nice device that totally sucks at the support end... why did you make no music icon on your dumbass dashboard??? I do not want to hear it’s something I’ve done because it isn’t. Go to the Best Answer. I hope you're doing well. ‎07-21-2018 So now before I try to trouble shootbI will just shut it down. my Pandora account is still up to date. This has not gone unnoticed and be sure that I will pass this along. Remember Iconic only can see 2.4 not 5.8GHZ. by That should certainly help you out with this. If you have a hidden Wi-Fi network, it may not appear in the list of available networks under Wi-Fi Settings in the Fitbit app. I do not want to hear about trouble shooting because I have had this thing since December and I need answers on what they are doing because they can send me a refund for this trash. I do not want to hear it’s something I’ve done because it isn’t. It’s predecessors were the Fitbit Blaze and Surge and in 2018, Fitbit released the Fitbit Versa along with an update to the Ionic with the Fitbit OS 2.0. Make sure the Always Connected and All-Day Sync are enabled on your Ionic. This has helped other users in the past. 06:18. - last edited on Open the Fitbit app on PC and click the Account icon > Ionic tile. We don't want to create frustration in our customers. In regards to a refund or a replacement, you can read more about the this by checking the article: If you have trouble connecting your watch to Wi-Fi, please follow the tips and recommendations in the article: If you have a hidden Wi-Fi network, it may not appear in the list of available networks under Wi-Fi Settings in the Fitbit app. Please keep an eye on your inbox for next steps. - last edited on Again, I want real answers. I'd recommend taking a look at the article: How do I find my Wi-Fi network password and security setting? Few months ago stopped syncing and connecting to wifi... now trying to upload some new music after about 4 hours of nothing I am giving up on your **ahem** device!!!! The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. What's Fitbit's return and warranty policy? This makes this $300 Ionic a joke. If there's any questions present, let me know. My WiFi is working just fine. When the app is installed, launch it and log in to your Fitbit account. Thank you. Creating your account is completely free, and takes about a minute. Ionic can connect to open, WEP, WPA personal, and WPA2 personal Wi-Fi networks. The Fitbit Ionic has a steel case and rubberized band. Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here. MarreFitbit, I am really getting frustrated with Fitbit. Hi @Ericws, thanks for your reply. Since the launch of Ionic, we’ve also seen Fitbit introduce three new smaller and more affordable smartwatches called the Fitbit Versa, Fitbit Versa Lite and Fitbit Versa 2. I bought a Fitbit Ionic and could not use my old account to set it up and now all of a sudden my wifi stopped working and the network will not show up for me to start it up again. Enter the network name and security type. I went online and could not believe how many people have the same problem. In my Experience after trying more than 3 hours there is no possibility to connect the Ionic with WLAN because the dashboard wont show me a list of available networks not on my android phone neither on my windos 10 PC. Mine was cruising along until a couple of weeks ago. I had to replace two Fitbit Surges. by Fitbit Ace For Fitbit Ace Setup instructions, click here Aria Wi-Fi Smart Scale Only solution I've found is to remove it from my Bluetooth devices in phone settings and then re-add it through the Fitbit app. To download playlists to your watch, you need a computer with a Wi-Fi connection and the free Fitbit desktop app. Please know that we provide feedback to our team based on community posts and we are always working on improving our devices and overall environment based on that feedback. With the Deezer app on Fitbit Ionic, Fitbit Sense, and Fitbit Versa series, you can download your Deezer playlists and Flow directly to your watch. Stop selling them. and so **ahem**ing complicated to connect too... every other **ahem**ing thing will connect to my wifi except this **ahem** ionic!!!!!! Hey there @bs78! SantiR. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Full instructions here. Stop selling them. Sorry to see you go. Following the more basic approach of the Blaze, the Iconic adds mobile payments, apps and watch faces to Fitbit's existing fitness platform. Please know that we provide feedback to our team based on community posts and we are always working on improving our devices and overall environment based on that feedback. 06:19 ‎07-21-2018 ‎12-11-2018 After you download music, connect Bluetooth headphones or speakers to listen to your music. ‎07-25-2018 Tap Wi-Fi Network or Pair Scale to Different Network (depending on the device). Feel free to post on any thread you want. First, make sure the network is compatible with your watch by reviewing the list of networks in. So I can forget to load music to the Ionic and also the Fitbit Flyers. Welcome to the Fitbit Community @SunsetRunner! With the Pandora app on Fitbit Ionic, Fitbit Sense, and Fitbit Versa series*, you can download your most-played Pandora stations or popular curated Workout stations directly to your watch. Reset the Wi-Fi device. With the Music app on Ionic, you can store and play several hours worth of your favorite songs and podcasts right on your wrist. Step 2. Like my response? @sutrartus Thanks for your reply too. Find your fit with Fitbit's family of fitness products that help you stay motivated and improve your health by tracking your activity, exercise, food, weight and sleep. SantiR. The sync is working, but this is via bluetooth. ‎08-01-2018 @bs78 Thanks for your reply! Then, look for the Fitbit Connect icon in the lower right corner of your PC screen, or open the app by clicking "All Programs," then "Fitbit Connect." The latest Firmware update (27.31.1.16) also did … I not too long ago got off of the phone with customer service. Restart your phone and make sure Bluetooth is enabled. when I first purchased it was totally stupid process to upload music, total design fail!!!!!! If you are looking for Fitbit friends to compete with on challenges. ‎07-22-2018 I have just joined Deezer so I could download music to my Fitbit Ionic. Right click the icon, and select "Sync Now." Place your tracker within 20 feet of the dongle. I can't download my personal music playlists to my Fitbit watch To download personal music and podcasts, your watch and computer must be connected to the same Wi-Fi network. I had done that before once it stopped synching. Turn off your Fitbit Ionic and then turn it back on. To set up and use your Fitbit products and services, you must install the Fitbit app on a compatible device running one of the following operating systems: Apple iOS 12.2 or higher; Android OS 7.0 or higher See additional tips for Android phones and tablets. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Very frustrating. Wi-Fi won’t work on your watch when the battery level is below approximately 25%. If you still can't connect your watch to Wi-Fi, continue to step 2. Then manually add the network in the Fitbit app. Hope the steps provided here help you out! Not sure why it crashed and burned so suddenly. Your watch searches for nearby devices. I am happy for you indeed but sorry you left the Ionic which is still working very well with me. Vote for it! Thanks for reporting this too. If you are looking for Fitbit friends to compete with on challenges, check this thread to add some! You pay all of this money and they can not find solutions. Please try the steps shared above. @sutrartus Thanks for your reply and for sharing those details. The Fitbit Ionic is the company's second smartwatch. Thanks, I have done it severely times. Remove your watch from the list of Bluetooth devices on your phone (known as 'unpairing'). @LDarocy #Fitbit @FitbitSupport I'm on my second charge 4 (returned 1st one) and the HR monitor is a piece of garbage. It automatically connects to an available Wi-Fi network when plugged into the charger. Fitbit has been designed to provide motivation and help you to reach your daily goals to success. Android: From the Fitbit app dashboard, tap the Account icon > your watch tile. Tap Wi-Fi Settings. ‎07-22-2018 Sorry to hear about the inconveniences you've been having with your Fitbit Ionic. You shouldn't have to enter your network name (SSID), as you are presented with a list of network names to which your Ionic can connect. Step 4 Import the download Spotify playlist to Fitbit Ionic. It will not synch my steps but once I went online it did but still won’t let me set up my Wifi. Its working again with no issues. On your phone, go to Settings > Bluetooth > your device name > find an option to forget the device. Use these steps but then review Second Part: WiFi settings on router via IP Add in web browser. Check: logon to your Router via IP Address in your windows browser or IOS. Since you have tried this syncing troubleshooting please let me know the phone model and OS installed. With your scale and Wi-Fi router nearby, open the Fitbit app on your Bluetooth-enabled phone, tablet, or computer. You pay all of this money and they can not find solutions. Tap or click Wi-Fi Settings . - edited "Your watch won’t connect to 5GHz, WPA enterprise, or public Wi-Fi networks that require logins, subscriptions, or profiles." What Happens During a Fitbit Mobile Sync? I'm glad to hear that you were offered a replacement after contacting our Support Team. It also took forever for me to download a few songs. If the issue persists, please reply back to the email that our Support Team has sent to you as your case is still open. Not sure what happened. ‎07-22-2018 19:43 ‎07-22-2018 Hey there @David.R! I do not want to hear about trouble shooting because I have had this thing since December and I need answers on what they are doing because they can send me a refund for this trash. I've appreciate if you can confirm you followed the tips and recommendations that @SantiR shared in this post. @David.R Welcome to the Fitbit Community! Go back to the Fitbit app and try again to add a Wi-Fi network. On your phone, go to Settings > Bluetooth > your device name > find an option to forget the device. Ionic uses Wi-Fi to download playlists and apps from the Fitbit App Gallery, and for faster firmware updates. I also have a lock code on my fitbit ionic and I can’t get it to disable. Here is the statement from Page 10 of the User Manual. First, make sure the network is compatible with your watch by reviewing the list of networks in How do I connect my Fitbit watch to Wi-Fi? 198.162.X.X. Also, I thank you for the thorough feedback for the Fitbit environment, customer service, platform and devices. ‎12-08-2018 From the Fitbit app dashboard, tap or click the Account icon > your watch tile. Got my Fitbit in January and I've probably done this 3/4 times since. Once it restarted  everything was working just fine. Apple watch series 4 here I come!!! Have you tried these syncing troubleshooting steps for Windows 10 platform? - last edited on Skip to: Why can't I add a Wi-Fi network to my Fitbit watch? My Charge 2 has a habit of not syncing with my Android phone. It constantly cuts out and gives inaccurate readings. The point is nothing is working I need a replacement. Thanks for already taking the time to troubleshoot this on your own and with our Support Team. This has not gone unnoticed and be sure that I will pass this along. I can see it in the dashboard of my phone. They will be more than glad to further assist you with this. 19:43 From the Fitbit app dashboard, tap or click the Account icon > your watch tile. Unfortunately I found out something was also wrong with my lock feature as well. But still  the dashboard on the windows 10 PC cant find my watch. 06:17 It will not synch my steps but once I went online it did but still won’t let me set up my Wifi. Learn how to pair Fitbit Ionic to bluetooth headphones and speakers so you can listen to music seamlessly during a workout, on the go, or even at home. @SunsetRunner Thanks for your reply and for sharing all of those details about the workaround provided by customer support that helped you out to get back on track. I thought getting my steps up would be the biggest challenge... but getting this thing to work properly is the most difficult by far.... Well, the Ionic is connected with my home network. If you have trouble connecting your watch to Wi-Fi, please follow the tips and recommendations in the article: Why won't my Fitbit watch connect to Wi-Fi? by Moderator edit: updated subject for clarity. If you still can’t connect to Wi-Fi, complete the steps below based on your issue. The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. Customer Service couldn’t get that to work either. your resolution steps do not work.... fix your dashboard// fix your dumbass watch!!!! It. Moderator edit: updated subject for clarity. @Dwayne73 have you contacted Fitbit yet on you WiFi issue? for these high prices if the product is cheaply done. I went to settings on my ionic and scrolled down to shutdown. Activate pairing mode on your Bluetooth headphones or speaker. Feel free to post on any thread you want. Fitbit has been designed to provide motivation and help you to reach your daily goals to success. Found this post while trying to attempt to make this ionic work... Have had for almost a year. I've seen that you got in touch with our Support Team recently. Creating your account is completely free, and takes about a minute. Bought new apple 4... problem solved... gave up on fitbit ionic!! By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over. Tap or click Wi-Fi Settings. went to my settings and scrolled down to restart the fitbit. From the Fitbit app dashboard, tap or click the Account icon > your watch tile. Then manually add the network in the Fitbit app. Nothing is different. Android. I have reset my Ionic and it still can't recognize my home WiFi. Make sure your Fitbit is up to date and, if you still can’t connect to Wi-Fi, reset your Fitbit. If you’re planning to buy a smartwatch from Fitbit check these out as they’re all cheaper, offer a slimmer design and many of the same features as the Ionic. During this process, your fitness activity goes to the Fitbit app on your mobile device, which then sends all the new information to the Fitbit servers via Wi-Fi or your mobile network. Welcome on board @sutrartus, thanks for jumping in here! It was not too easy to do. Was my post helpful? Also, take a look at the Discussions Board as you will find a lot of interesting things there. The Fitbit app is compatible with most popular phones and tablets. thank you for the thorough feedback for the Fitbit environment, customer service, platform and devices. ; Swipe up to see the Other devices section. When syncing your Fitbit device to your smartphone, the Fitbit hardware wirelessly connects to your phone via Bluetooth. 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